Tell me more about your Best Before dates

Where appropriate, we clearly display the Best Before date of the product you are looking at.

It’s important to remember that Best Before dates are different to expiry dates.

For a full explanation, we recommend you visit the Food Standards Agency website by clicking here

Some products do have minimum and maximum purchase limits and such information is always displayed on the product page.

We have been asked why we do this. We set limits for one of two reasons:

  1. To give everybody a chance to snap up our special offers
  2. To maintain the safety of our staff and couriers by not exceeding weight limits

Select the yellow ‘Add’ button underneath your chosen item. You can also use the plus or minus buttons to increase or decrease the quantity of that specific product.

You can view the contents of your basket at any time by clicking on the shopping basket icon (top right).

We try to make our website as user friendly as possible. Everything is arranged by category, For example, all food cupboard products are listed together, and all drinks products are listed together etc.

By selecting ‘Browse Categories’ on desktop or the ‘Menu’ on mobile, you will be provided with a dropdown of key categories for you to browse.

Alternatively, you can enter the name of the product you are looking for in the search bar at the top of the page. On mobile, you can find the search bar by clicking on the magnifying glass icon (top right).

How much do you charge for delivery?

All our delivery options and timeframes can be found in our Shipping Policy.

We deliver to any address with a UK Postcode, including Northern Ireland, Isle Of The Man, The Shetlands and The Orkney Islands!

Your order is fully trackable with Royal Mail.

Once we have the Tracking Number, we will email this to you. Royal Mail will also keep you updated along the way with SMS messages (if you provided your mobile number) and email updates.

Our courier Royal Mail will leave a calling card. You can rearrange online or collect from your local delivery office.

All deliveries must be signed for by the customer, or a person nominated by the customer, who is over 18.

If the order contains alcohol, proof of age may be requested, and Discount Dragon reserves the right to ask to see ID of anyone who looks under the age of 25 and can refuse delivery to anybody that cannot prove they are over 18 years of age.

Proof of identity may also be requested upon delivery. Signature upon receipt of the goods will be proof of delivery.

All our delivery options and timeframes can be found in our Shipping Policy.

How is my order confirmed?

Shortly after placing your order, you will receive a confirmation email containing all relevant details, including your order number. If this email doesn’t appear in your inbox, please check your spam/junk folder.

Your order confirmation email acts as your receipt. If you are a business requiring a VAT invoice, then please email us and we’ll get this sorted for you.

We use a fully automated warehouse management system which directly links to our order management system.

Unfortunately, this means an order cannot be changed once it’s placed, as very often it will already be in the hands of our pickers and packers!

Products cannot be added or removed, and addresses can’t be changed.

Simply log in to Discount Dragon, visit ‘My Account’ and select ‘My Orders’ to view all current and previous orders.

We use a fully automated warehouse management system which directly links to our order management system.

Unfortunately, this means an order cannot be cancelled once it’s placed, as very often it will already be in the hands of our pickers and packers!

How do I register online?

Registering is fast and free and will save you time checking out.

You can find our online registration form on desktop by selecting ‘Register’ (top right) or on mobile via the ‘Menu’ (top left) where you will find the ‘Register’ button.

Alternatively, you can create an account upon checkout.

If you prefer not to register, you’re also more than welcome to checkout as a guest.

You can change your password on desktop by selecting ‘Sign In’ (top right), or on mobile via the ‘Menu’ (top left) where you will find the ‘Sign In’ button. Here, you will need to click on ‘Forgot password?’

You will then be asked to enter the email address assigned to your account. We will send you an email telling you how to reset your password. If this email doesn’t appear in your inbox, please check your spam/junk folder.

Simply login to Discount Dragon, visit ‘My Account’ where you can update your password by selecting the ‘Change password’ option. Don’t forget to ‘Save Changes’ once you have updated your password!

Simply login to Discount Dragon and visit ‘My Account’. Here, you can update your personal details, your billing and delivery address, your choice of payment and marketing preferences.

Simply login to Discount Dragon, visit ‘My Account’ and select ‘Billing Info’. Here, you can add or remove any debit or credit card linked to your online account.

You can then select your preferred method of payment and billing address at the checkout.

Please note that the billing address field will initially contain the default/primary address you registered with. If necessary, simply update these details before continuing with your payment.

Simply login to Discount Dragon, visit ‘My Account’ and select ‘Delivery info’. Here, you can add or remove any default delivery information.

How do I return an item?

If you’ve got any issues with your order, please contact us within 14 days of delivery (non-food items) or 48 hours (food items). Simply email us at support@tastyverse.co.uk

Please be aware that we do not offer free returns.

For further information, please visit our terms & conditions

In the event that your item arrives damaged, please contact us within 1 day of receipt.

Please keep all original packaging as in some cases we will require the item to be returned at our expense; in some cases we will require a picture.

We will not be able to send a replacement or refund you for a broken item where a picture or return is not possible.

For further information, please visit our terms & conditions

If you are sent an incorrect item, please contact us within 24 hours of receipt. You can contact us at support@tastyverse.co.uk

Please ensure you provide the following information;

  • Your order number (This can be found in your order confirmation and shipping confirmation emails)
  • Details of the incorrect item(s)
  • A photograph of the box & items you received
  • A photograph of the DPD label

If you are missing an item from your order, please contact us within 24 hours of receipt. You can contact us at support@tastyverse.co.uk

Please ensure you provide the following information:

  • Your order number (This can be found in your order confirmation and shipping confirmation emails)
  • Details of the missing item(s)
  • A photograph of the box & items you have received
  • A photograph of the DPD label
Do you really sell products at 1p?

Yes! We constantly have special promotions where you can get your favourite branded products at only 1p…. NO CATCHES! Our website is updated on a daily basis so keep a close eye on it to make sure you don’t miss out.